Technical Support

Technical support for partners

The main task of the Diatron technical support team is to support partners all around the world, who have a connection with our analyzers. We offer a helping hand if there is any issue or failure, answering service questions, providing general advice plus organize training sessions for engineers and their local technical support teams. Initially, we give our partners full product descriptions, analyzer user manuals and service manuals plus service videos and technical documentation showing how to use and maintain our analyzers in the correct manner.

Technical training sessions 

Training sessions are scheduled periodically throughout the year based on our partners’ needs and typically they last 2-3 days. Each training course is based on the individual product lines, e.g. Hematology – both 3 part or 5 part analyzers, Aquila or Aquarius 5 or Clinical Chemistry. Additionally, each training course can be structured as either basic or a refresher training.
Prior to the Covid pandemic, training sessions were only face to face in person, but during the Covid period we introduced some online sessions. Whilst online training is still an option, now the Covid issue has diminished we prefer to hold face to face, hands-on training courses in person at the Diatron office as we have (i) excellent training facilities and (ii) it allows us to provide the latest information about analyzer use. It also helps with the transfer of knowledge and it offers an opportunity to meet with a wider group of Diatron personnel (e.g. Sales support & Product managers).

We are always happy to meet with our new partners, to hear about their experiences, their needs and to help and coach them. At all times, the Diatron technical support team strives to provide the best knowledge and training support as is possible.